“Say What?”Addressing Language Access Services in Behavioral Health and Developmental Services
| When |
Jun 15, 2011
from 08:30 AM to 03:00 PM |
|---|---|
| Where | Southwest Virginia Higher Education Center, Abingdon |
| Contact Name | Keiana Bobbitt |
| Contact Phone | 804-786-0607 |
| Attendees |
Professionals, paraprofessionals, partners, advocates, and stakeholders working in the field of behavioral health and developmental disabilities should consider attending this training. As well as anyone interested in improving communication with individuals who have limited English proficiency or have other communication barriers. This seminar will be especially useful to those responsible for developing policies and procedures, service coordinators, clinical staff who must learn how to develop relationships with the individuals and trainers charged with developing staff training for their organizations. |
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The training on Addressing Language Access Services will be held Wednesday June 15, 2011 at Southwest Virginia Higher Education Center in Abingdon. It is sponsored by the Department of Behavioral Health and Developmental Services, Family Preservation Services, Cumberland Mountain Community Services, and the Southwest Virginia Mental Health Institute. Standards 4-7 of the Standards for Culturally and Linguistically Appropriate Services will be the main focus of this training. REGISTRATION DEADLINE IS JUNE 3, 2011. Walk in registration will not be available.
OVERVIEW
The need to provide language assistance to clients whose first language is not English is clear. A number of federal and state laws establish language access requirements. But beyond the obligations set by law, organizations have a responsibility to communicate effectively with clients. Offering care in a way clients can understand responds to their core needs. Providing language services is something virtually all health organizations must do.
The National Center for Cultural Competence defines Linguistic Competence as the capacity of an organization and its personnel to communicate effectively, and convey information in a manner that is easily understood by diverse audiences including persons of limited English proficiency, those who have low literacy skills or are not literate, individuals with disabilities, and those who are deaf or hard of hearing. Linguistic competency requires organizational and provider capacity to respond effectively to the health and mental health literacy needs of populations served. The organization must have policy, structures, practices, procedures, and dedicated resources to support this capacity.
This training opportunity will provide participants with an in-depth exploration of the facets of designing, implementing, and providing language access services necessary to ensure that all the individuals you serve have equal access to the information they need to increase their access to your services and enhance their outcomes in your programs.
Attendees will leave with a clear understanding of:
o How health literacy and literacy levels impact the delivery of effective health communication.
o How organizations can develop comprehensive language access services
o How to effectively work with interpreters in multiple settings
o Enhancing communication with the deaf, hard of hearing, late deafened and Deaf Blind populations
